The Lucky Clover Trading Co.

PLACING AN ORDER

What is the minimum amount I have to spend to place an order?
The minimum wholesale order is $50.00. We do allow purchases of less than the minimum at a retail price calculated at the wholesale price times 1.5. Please note that shipping costs are not included in the $50.00 minimum.

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Can I order samples of baskets?
Sample orders less than the $50.00 minimum are available at the wholesale price plus shipping costs. A maximum of two (2) of each style of basket may be ordered. Please call our customer service representatives to place an order.

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Are any discounts offered?
We offer discounts for volume purchased based on dollar amount. The discount is as follows: 5% for orders of $500.00 or more; 10% for orders of $1,000.00 or more; and 20% for orders of $2,000.00 or more.

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I've created an account, but forgot my password. How do I retrieve it?
To retrieve your password, select "My Account" on the top of the page and click on "Password forgotten?". Enter the email address on record for your account and a temporary password will be sent to you. We advise that you change your password upon logging onto your account. You may also change your password by calling us at toll free 800.338.5825, and a customer service representative will be happy to assist you.

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How do I check the status of an order?
You can check the status of an order by clicking on "Order Status" at the top of the screen or by logging on to "My Account". If you are unable to determine the status and/or locate your order number, call us at toll free 800.338.5825, and a customer service representative will be happy to provide you with your order information.
Orders are processed the same day or next business day after we receive the order. Most orders are shipped within two (2) business days of receipt. Ground shipments are made by UPS, FedEx, or common carrier. Tracking numbers are emailed via UPS or FedEx the day the merchandise ships from our facility. Transit times vary by location. Orders are delivered within seven (7) business days from the date of shipment.

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I'd like to pick up my basket order. How can I arrange that?
We do offer will call service during our business hours of Monday through Friday, from 9:00am to 4:30pm, PST at our corporate headquarters at 4950 E Second St. Benicia, CA 94510. You can set up an appointment to pick up your basket order by contacting us at toll free 800.338.5825. To ensure faster service, we can prepare your order over the phone.

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How secure is your website?
We use industry-wide accepted technology that encrypts the personal information you provide to process your order. Beginning with the initial checkout page, a small "lock" icon appears on the bottom right of your browser. This icon signifies that the 128-bit (High) Secure Socket Layer (SSL technology) has been activated to encrypt and protect your information during transfer to our servers. Our servers are protected by firewalls to prevent unauthorized access of customer information. Furthermore, the security of our site is verified daily by MacAfee "Hacker Safe." This can be checked by simply clicking on the "Hacker Safe" icon on the bottom of the browser.

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What are the browser requirements needed to view your website?
To take full advantage of our website, we suggest that you use an SSL compliant browser such as Netscape Navigator 4.5 or later, Microsoft Internet Explorer 5.0 or greater, Mozilla Firefox, AOL 4.0 or later, and Google Chrome.

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How can I place an order for a sample basket?

If you require a sample basket before placing a larger order, simply give us a call with the model number of the basket. We will set up you order including the cost of the basket plus shipping charges.

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