| SHIPPING |
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- Do you offer expedited shipping options?
- How are shipping costs calculated?
- What are your shipping delivery times?
- Do you offer free shipping on any of your baskets or other items?
- What is your holiday shipping schedule?
- Instead of FedEx, I’d like to use our own shipping account to ship the order. How do I submit this information?
- Do you ship outside the United States?
- How will my order be delivered?
- How come my gift packing supplies did not come at the same time as my baskets?
- Do you offer expedited shipping options?
Other than regular Ground shipping, we offer expedited shipping, such as Next Day Air, 2nd Day Air, or 3 Day Select, on a number of items. If you place an order on Friday and request Next Day Air shipping before 1:00pm PST, you will receive your order the following Monday. If you order on Saturday, Sunday, or Monday, and request Next Day Air before 1:00pm PST, you will receive your order on Tuesday. We do no process orders on Saturdays or Sundays. We CANNOT offer expedited shipping on gift packing supplies. If you need an order to be expedited, please give us a call at toll free 800.338.5825.
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- How are shipping costs calculated?
FedEx and UPS base their ground shipping and express shipping rates on dimensional weight and physical weight, whichever is greater. Baskets in general tend to be bulky when shipping, especially non-folding handle baskets. For example, a box of baskets that physically weighs ten (10) pounds may have a dimensional weight of 70 pounds. Therefore, a lightweight basket or box of baskets may have a high shipping charge.
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- What are your shipping delivery times?
Our products ship from multiple warehouses throughout the country. Please allow up to seven (7) business days to receive your entire order. If, after seven (7) business days, you have not received your entire order, please call us immediately at 800.338.5825 so that we may track your order. Please note that baskets are shipped from our warehouse in California. Our other items, such as our gift packing supplies ship from other locations throughout the country.
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- Do you offer free shipping on any of your baskets or other items?
We offer free shippin for some items, such as our floral and gift packing supplies. For a multiple item order where there is a combination of free shipping items and non-free shipping items, you will be charged shipping for the non-free shipping items.
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- What is your holiday shipping schedule?
To guarantee delivery by Christmas Day, basket orders must be placed no later than December 11th, 12:00pm PST. Non-basket orders (i.e. gift packing supplies, floral supplies, etc.), must be placed no later than December 1st, 12:00pm PST. Express shipping options may not be available for all items, because our orders ship from various distribution points across the United States. For help with making sure that your gift arrives on time, please contact a customer service representative to help you with expedited shipping quotes at toll free 800.338.5825, Monday through Friday, 8:30 am to 5:00pm PST.
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- Instead of FedEx, I’d like to use our own shipping account to ship the order. How do I submit this information?
Simply call us to request a Third Party Authorization Form that must be filled out with your shipping account information. Once this completed form is returned to us, we will send your order using the shipping information that you provided on the form.
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- Do you ship outside the United States?
We offer shipping to the US and Canada.
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- How will my order be delivered?
Depending on the size of the order, we ship using FedEx or a common carrier. FedEx will deliver the package via the shipping address you provided, whether it is residential or a business address. If you order is too large for FedEx to ship, we use a common carrier that will deliver your shipment via your residential or business address indicated on the order.
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- How come my gift packing supplies did not come at the same time as my baskets?
Gift packing supplies, such as filler, bows, ribbon, cellophane, etc., are shipped from various warehouse locations and may arrive 3-4 business days after your baskets. Please call us to get an estimated delivery date of these items.
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