The Lucky Clover Trading Co.

WARRANTY AND RETURNS

What is your return policy?
We accept product returns within 14 days of receipt. Returned products must be received in sellable condition. The customer is responsible for the return freight and insurance against damage in transit during the return. As long as the items received are returned in good condition, we will issue a refund of the purchase price for the merchandise (and sales tax, if applicable) LESS the 15% restocking fee and LESS all of the shipping and freight charges. Customers that paid by check or money order will receive a refund check in the mail.

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What if a product received is damaged?
Please call us within five (5) business days of receipt regarding any damage to your order. For orders shipped via common carrier, please inspect the product upon delivery and note the damage on the driver's copy of the bill of lading. At our discretion, we may require a digital photo to be emailed to confirm damage to the product. If possible, please email the photos to customerservice@luckyclovertrading.com prior to contacting us. Damaged products will either be refunded to your account LESS shipping or a replacement product will be sent out to you at no additional charge, at our discretion.

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Are there restocking fees on returned items?

Yes, there are restocking fees on returned items. For returned baskets, there is a 15% restocking fee. For other returned items, such as gift packing and floral supplies, there are restocking fees that range from 10% to 20%. For returning non basket items, please contact us for more information on how to return.

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When should I expect a refund on returned items?
We process refunds within five (5) business days of receipt of the product(s). We refund the amount of the purchase price for the merchandise (and sales tax, if applicable), LESS the 15% restocking fee and LESS all shipping and freight charges to the original form of payment.
Orders placed with a credit card will receive a refund to the credit card used to place the initial original order. Refunds cannot be returned to any other credit card. Customers that paid by check or money order will receive a refund check in the mail.

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