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| Frequently Asked Questions |
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- Are any of your baskets natural eco-friendly?
- Can I order less than the minimum?
- Can I order samples?
- Can I pick up my order?
- Do you charge a restocking fee on returns?
- Do you charge sales tax?
- Do you offer a warranty on your baskets?
- Do you offer expedited shipping?
- Do you offer other baskets not on your website?
- Do you sell gift basket supplies?
- Do You Sell Wholesale Gift Baskets That are Ready Packaged?
- Does The Lucky Clover Trading Co. make donations?
- How can I contact you?
- How can I quickly find what I'm looking for on your site?
- How do I break down the cost of basket sets?
- How do I check the status of my order?
- How do I find the model number?
- How do you measure a basket?
- How does free shipping work?
- How often is the closeout section updated?
- I can't find or remember my password, How do I reset my password?
- I did not receive everything I ordered. Where is the rest of my order?
- I received my order and some of the product is damaged. What should I do?
- I want to purchase a large volume of baskets. Do you offer discounts?
- Is your website secure?
- Of what materials are your baskets made?
- What are my payment options?
- What are the browser requirements to properly view your website?
- What is the minimum order?
- When will I receive my order?
- When will my credit card be charged?
- Who makes your baskets and where do they come from?
- Why are shipping charges so high for some baskets?
- Why do some items not have prices?
- Are any of your baskets natural eco-friendly?
A majority of our baskets are made from natural materials, including willow, bamboo, seagrass, and woodchip. These are natural materials that are farmed and harvested for the weaving of the baskets. Because all of our baskets are hand-woven, the carbon footprint of our operations is minimal. The transportation of the baskets from China the United States consists of the actual carbon footprint. By law, we are required to fumigate all baskets imported into the United States. The United States government requires us to use Floro and Chloro carbon gases to minimize insect infestation on native plant life. The Lucky Clover Trading Co. strives to be an environmentally responsible company, and welcomes suggestions that you might have to encourage us to further our environmentally conscious operations.
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- Can I order less than the minimum?
Our minimum wholesale order is $50.00. We do allow purchase of less than the minimum at a retail price calculated at wholesale price times 1.50.
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- Can I order samples?
We allow the purchase of samples at the wholesale price with a total less than $50.00. We limit sample purchases to a maximum of five items of one each.
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- Can I pick up my order?
We do offer will call service. Please call us to set up a will call appointment at 707-746-5885. Our will call address is 4950 East Second Street, Benicia, CA 94510. The storefront is Home Focus. Will call hours are Monday - Friday, 9:00 - 4:30pm.
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- Do you charge a restocking fee on returns?
We accept product returns within 14 days of receipt. Returned product must be received in saleable condition. The customer is responsible for the return freight, and insurance against damage in transit during the return. All returns are subject to a 15% restocking fee. As long as we receive the returned merchandise in good condition we will issue a FULL refund of the purchase price for the merchandise PLUS all applicable sales tax, LESS the 15% restocking fee on the returned merchandise and LESS all shipping and freight charges. For customers who paid by check, you will receive a refund check by mail. Please call us for a return authorization at (800) 338-5825, Monday - Friday, 9:00am to 5:00pm.
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- Do you charge sales tax?
The California Franchise Tax Board requires that we charge sales tax for all orders with a billing address in California. HOWEVER, if you have a billing address in California and would like to defer the sales tax because you are planning to resell the product, you may do so by providing the following: (1) a copy of a valid sellers permit; and (2) a completed, sign, and return Resale Certificate. This is a legal document claiming that you have assumed liability for the payment of salestax. A Resale Certificate is available for convenient download during the checkout process.
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- Do you offer a warranty on your baskets?
We warrant our product against manufactures defects for a period of 60 days from the date of order receipt. If the product is found to be defective, we will replace it, provide a substitution of equal or greater value, or provide replacement parts at our discretion.
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- Do you offer expedited shipping?
Yes, we offer expedited shipping. You can place your order online or call us by 1:00pm PST for expedited shipping. Expedited shipping is Next Day, Second Day, or Three Day. We do not offer expedited shipping for orders shipped via regular Ground service. If you order on Friday and request next day shipping before 1:00pm PST, you will receive your order on the following Monday. If you order on Sat., Sun., or Monday prior to 1:00pm PST, you will receive your order on Tuesday with next day air service. We do not process orders on Saturday and Sunday. We CANNOT offer expedited shipping on gift packing supplies.
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- Do you offer other baskets not on your website?
Yes, we offer a special order program for non stock items with quantities over 200 pieces. We will help you design the basket, provide a price quote, and a counter sample for your approval. Lead time to receive a special order item is about 90 days.
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- Do you sell gift basket supplies?
Yes, we offer a full line of gift basket supplies to complement our baskets. Click the Basket link from the shop by category field on our home page, then click Gift Packing Supplies .
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- Do You Sell Wholesale Gift Baskets That are Ready Packaged?
Unlike wholesale gift basket fulfillment houses, The Lucky Clover Trading Co. does not carry wholesale gift baskets that are ready packaged with products (i.e., foodstuff, gifts). Our expertise remains in designing, sourcing, and distributing the wholesale basket itself. Focusing on just the basket, our company is able to deliver superior quality, design, and pricing to our clients in the wholesale gift basket, floral, gift, and home decor industries. The Lucky Clover Trading Co. does have many clients that distribute finished and ready packed wholesale gift baskets. Should you need references to such companies, please call our customer service representatives. We will be glad to help you with your wholesale gift basket needs and refer you to a preferred vendor.
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- Does The Lucky Clover Trading Co. make donations?
The Lucky Clover Trading Co. does not currently accept solicitations for donations.
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- How can I contact you?
You can reach us by phone, fax, email, live chat, or in person. Our toll free phone number is (800) 338-5825, our fax number is (707) 746-0869. Our email address is customerservice@luckyclovertrading.com. Our physical address is 4950 East Second Street, Benicia, CA 94510. To contact us by Live Chat, simply click on the Live Chat logo on the left side of our web page.
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- How can I quickly find what I'm looking for on your site?
We give you two easy ways to find what you need online: - Shop by Category:
Our online store has all the main categories listed on the left hand side. Just click one of the categories to list the products or sub categories listed under that category. - Shop by Search:
Our powerful search function lets you enter a keyword to find what you need. Just enter your search term in the box and click "Go." Search is in the left column of each page.
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- How do I break down the cost of basket sets?
Many of our wholesale baskets come in sets. The most common wicker basket sets come in sets of 2, 3, and/or 4. An easy way to calculate the wholesale cost of each basket within a set is to use percentage ratios. For a wholesale basket set of 2, the ratio is 40x:60x. "X" denotes the price of the wholesale basket set. Thus, if a set of 2 wicker basket costs $10.00. You can calculate the cost of the smaller basket as .40 x $10.00 = $4.00, leaving the cost of the bigger wholesale basket in the set to be $6.00. The same method of percentage ratios can be applied to sets of 3 and 4 wicker baskets. We recommend the following percentages. For a set of 3, use 25x:33x:42x. For a set of 4, use 17x:22x:28x:33x. These are suggested ratios for calculating the cost of wholesale baskets that come in a set. The most efficient percentage ratios vary from industry to industry. If you need additional assistance in cost calculation of your wicker basket wholesale order, please contact our customer service representatives.
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- How do I check the status of my order?
You can now check the status of your order online. Click the Check Order Status link on our home page. You can also log into your account to check order status.
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- How do I find the model number?
To find the model number for an item on our website, click the "More Info" link located immediately below the picture of that item. The model number is shown below the price in the add to cart window.
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- How do you measure a basket?
To measure a basket, start at the top rim of the basket. Measure the inside top length and width. Place the basket on a flat surface and measure the vertical height from where the basket touches the flat surface to the top rim of the basket. The overall height is the vertical height from the flat surface to the top of the extended handle.
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- How does free shipping work?
We offer free shipping for some items, such as gift basket kits and gift packing supplies. For a multiple item order, where there is a combination of free shipping items and non-free shipping items, you will be charged shipping for the non-free shipping items.
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- How often is the closeout section updated?
We generally update our closeout items twice a year, once in the Fall and once in the Spring. Please check our closeout section periodically for new items.
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- I can't find or remember my password, How do I reset my password?
First you should go to this link and enter your email address to retrieve your password. If you have forgotten your password, simply enter the e-mail address on record for your account and we will send you a new password. For security reasons we must reset your password and we can only e-mail passwords to the address specified in your profile.
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- I did not receive everything I ordered. Where is the rest of my order?
Our products ship from multiple warehouses throughout the country. Allow up to seven calendar days to receive your entire order. If you have not received your entire order within seven calendar days, please call us to track your order.
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- I received my order and some of the product is damaged. What should I do?
Please call us within five business days of receipt regarding any damage to your order. For orders shipped via common carrier, please inspect the product during delivery and notate the damage on the driver’s copy of the bill of lading. At our discretion, we may require a digital photo to be emailed to confirm the damage product. If possible, please e-mail the pictures to customerservice@luckyclovertrading.com prior to calling. Damaged products will either be refunded to your account LESS shipping; or replacement product will be sent out to you at no additional charge at our discretion.
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- I want to purchase a large volume of baskets. Do you offer discounts?
We do offer discounts for volume purchases based on dollar amount. The discount structure is as follows: 5% for orders of $600.00 or more, and 10% for orders of $1,000.00 or more.
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- Is your website secure?
We use industry-wide accepted encryption technology to collect your personal information to process your order. You will notice that beginning with the initial check out page, a small "lock" icon appears on the bottom right of your browser. This signifies that the 128-bit (High) Secure Socket Layer ("SSL" technology) has been activated to encrypt and protect your information during transfer to our servers. Our servers are protected by firewalls to prevent unauthorized access of customer information. On a daily basis, our site is verified secured by MacAfee "Hacker Safe." You can verify by simply clicking on the "Hacker Safe" icon on the left hand side of your screen.
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- Of what materials are your baskets made?
Our baskets are made from a variety of materials including willow, rattan, bamboo, fern, seagrass, rope, wire, and leatherette.
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- What are my payment options?
We accept payment via Visa, Mastercard, Discover, American Express, Money Order, Bank Draft, Wire Transfer, and personal check. Our website accepts payment via credit card only. For payment using alternative methods, please call us at (707)746-5885.
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- What are the browser requirements to properly view your website?
To take full advantage of our website, we suggest that you use a SSL compliant browser such as Netscape Navigator 4.5 or later, Microsoft Internet Eplorer 5.0 or greater. AOL 4.0 or later, or AOL 5.0 for Macintosh.
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- What is the minimum order?
Our minimum wholesale order is $50.00. We do allow purchase of less than the minimum at a retail price calculated at wholesale price times 1.50.
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- When will I receive my order?
We will begin processing your order the same day or next business day after we receive the order. Most orders are shipped within two business days after receipt. Ground shipments are made by UPS, FedEx, or common carrier. Transit times vary by location. Your order should deliver to you within seven business days from the date of shipment.
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- When will my credit card be charged?
Your credit card is not charged until your order is ready to be shipped (normally minutes before it leaves our warehouse), except in case of special orders that require a pre-paid deposit.
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- Who makes your baskets and where do they come from?
All of our baskets are made in China by skilled adult weavers. We do not employ child or slave labor in the production of our products. The Lucky Clover Trading Co. strives to be socially and environmentally responsible in all aspects of business. Should you have any questions regarding this area of our operations, please do call us at (800) 338-5825.
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- Why are shipping charges so high for some baskets?
UPS and FedEx base their ground and express rates on dimensional weight or physical weight, whichever is greater. Baskets tend to be bulky, especially, non-folding handle baskets. It is possible for a box of baskets that physically weighs 10 pounds to have a dimensional weight of 70 pounds. Understanding this, we offer a variety of baskets that nest, trays, and folding handle baskets.
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- Why do some items not have prices?
If you cannot see the pricing for some items, they have been intentionally hidden to protect our existing customers. To view the prices, you will need to create a customer account and login. Click the login to my account link on the left side of the Home page. Once you have successfully created an account and logged in, the prices should automatically become visible.
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