Orders are processed and shipped within 48-72 business hours.
Orders are shipped via ground service unless otherwise designated or ordered.
The primary method of shipping is FedEx Ground. Other carriers are available. They include, but are not limited to: UPS, the United States Postal Service (USPS) and common carrier freight lines. When choosing an alternate service, certain restrictions may apply and additional charges may result. The Lucky Clover Trading Co. will in good faith exercise its best discretion when choosing the carrier for shipment, taking into consideration the timeliness of delivery and quality of delivery service.
Rush delivery service is available via FedEx Priority Overnight, FedEx 2Day, and FedEx Express Saver. Please note that rush delivery services are subject to additional charges.
The number of days an order is spent in transit via carrier is based on the number of business days following the day of shipment from our Benicia, CA warehouse (not including Saturday, Sunday or holidays). The below map provides an approximate guide. Weather, carrier failure, and other unforeseen events may cause delays in final arrival time. Such delays are not subject to freight refunds or adjustments.
Orders to Alaska, Hawaii or Puerto Rico are shipped by United States Postal Service (USPS) via Parcel Post or Priority Mail. Parcel Post delivery time is usually between 3-14 business days. Priority mail usually delivers within 2-3 business days.
We ship throughout the continental United States, Alaska, Hawaii, and Canada.
Please remember that all orders are based on dimensional weight or actual weight of boxes (whichever is greater).
We will gladly accept returns within fourteen (14) days of receipt of our products. All products returned must be in saleable condition. Within fourteen (14)days of delivery, we will gladly replace products damaged upon arrival. We'll also pay the return shipping cost if the return is a result of our error. Initial and returning freight charges on non-defective items are the responsibility of the customer.
Where a return of product is not the result of The Lucky Clover Trading Co.'s error, A 15% RESTOCKING FEE WILL BE CHARGED TO THE CUSTOMER.
We are committed to providing our customers with the highest level of excellence in service and products. Please contact our customer service representatives with any inquiries at (800) 338-5825 (Toll Free), Monday-Friday, 9:00am - 5:00pm Pacific Time.