RETURN POLICY:

We will gladly accept returns within fourteen days of receipt of our products. All products must be in saleable condition. Within fourteen days of delivery, we will gladly replace products damaged upon arrival. We'll also pay the return shipping cost if the return is a result of our error. Initial and returning freight charges on non-defective items are the responsibility of the customer.  Where a return of product is not the result of The Lucky Clover Trading Co.'s error, A 15% RESTOCKING FEE WILL BE CHARGED TO THE CUSTOMER.  We are committed to providing our customers with the highest level of excellence in service and products. Please contact our customer service representatives with any inquiries at (800) 338-5825 (Toll Free), Monday-Friday, 9:00am - 5:00pm Pacific Time.

SHIPPING POLICY:

The Lucky Clover Trading Co.'s wholesale basket division strives to reduce the cost of shipping baskets to our customers in a time of constantly rising fuel costs. Many seasoned vendors in the wholesale baskets industry refer to the costly endeavor of shipping baskets as equivalent to shipping a "box of air." Wholesale basket shipments are by nature bulky and light, therefore artificially driving up shipping costs when compared to shipments of wholesale products in other industries that are compact and light.

Before shipping a wholesale basket order, our staff will analyze the shipping charges of at least two ground carriers and four freight common carriers. This due diligence practice, employed by Lucky Clover for over 15 years, ensures that the shipping costs paid for each wholesale basket order will be as low as our contracts with carriers permit.

In an effort to advise our clients on how to reduce shipping costs for wholesale baskets even further, the staff at Lucky Clover suggests that each wholesale basket customer consider the following: (1) Residential v. Business delivery - A wholesale basket shipment to a business address costs on average 10%-20% less than a wholesale basket shipment to a residential address. UPS/FedEx and all common carriers impose a "residential delivery fee" or "life gate charge" of some sort for residential deliveries; (2) Plan Ahead - Place your wholesale basket order as soon as you anticipate the need and date required. In Lucky Clover's 25+ years experience in the wholesale baskets business, many customers unnecessarily incur Two-Day and Next-Day air charges for wholesale baskets; (3) Nested v. Handle - Wholesale baskets that nest take up less cubic footage to ship than wholesale baskets that do not nest. Thus, instead of ordering a handle wicker basket, you can order a tray wicker basket to reduce shipping costs. Tray wicker baskets almost always naturally nest on top of each other. (4) Singles v. Sets - A corollary consideration to the previous point is to purchase wicker baskets wholesale in sets, rather than in single baskets. Lucky Clover offers a wide array of baskets, the most economical in price and shipping cost would be our line of baskets that come in sets. The ability to nest wholesale baskets within each other reduces costly "empty air" in the box that you've paid to be delivered to your business.

Based on Lucky Clover's 25+ years of experience in the wholesale baskets industry, we feel the that above considerations, when duely noted and applied by the customer, can reduce shipping costs of baskets wholesale on average by 20-25%. If you have any questions regarding the above advice, our customer service representatives are standing by to help you. Call us Toll Free at (800) 338-5825.