Frequently Asked Questions

  1. How can I contact you?
  2. Does the Lucky Clover Trading Company participate in donating to the community?

  1. How can I contact you?

    You can contact us by phone, fax, email, Live Chat or in person.

    Monday-Friday 6:00am to 7:00pm PST

    Saturday & Sunday 6:00am to 2:30pm PST

    Pick Up Hours: Monday-Friday 9:00am to 4:30pm PST

    Phone: Toll free 800.338.LUCK or 800.338.5825

    Fax: 707.746.5400

    Email: customerservice@luckyclovertrading.com

    Address: 4601 Park Rd Benicia, CA 94510

    Live Chat: Simply click on "Live Chat" at the top of our website

     



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  2. Does the Lucky Clover Trading Company participate in donating to the community?

    Yes, the Lucky Clover Trading Company does give out donations. Please note that organizations will be required to meet our specific guidelines in order to be eligible including documentation of non-profit status. To submit a request please click on the follow link:

    Donation Application



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  1. What type(s) of material are your baskets made of?
  2. Which Lucky Clover baskets are eco-friendly?
  3. How do I locate the model number of your basket?
  4. How do I measure a basket?
  5. How often do you clear out your items to make way for new ones?
  6. Do you offer gift packing supplies?
  7. Do you carry ready made gift baskets?
  8. What is the cost breakdown on your sets of baskets?

  1. What type(s) of material are your baskets made of?

    Our baskets are made from a variety of materials including willow, rattan, bamboo, fern, sea grass, rope, wire, paper, tin, metal, nylon, and leatherette.

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  2. Which Lucky Clover baskets are eco-friendly?
    A majority of our baskets are made from natural materials, including willow, bamboo, sea grass, and wood chip. These are natural materials that are farmed and harvested for the weaving of the baskets. Because all of our baskets are handwoven, the carbon footprint of our operations is minimal.

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  3. How do I locate the model number of your basket?

    You can find the model number of a basket below the product price on each individual product page.


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  4. How do I measure a basket?
    To measure a basket, begin at the top rim of the basket. Measure the inside length and width. Place the basket on a flat surface and measure the vertical height from where the basket touches the flat surface to the top rim of the basket. The overall height is the vertical height from the inside of the flat surface to the top of the extended handle (if there is one). Please note that all measurements of our baskets stated on our website are inside measurements and not outside measurements. As most of our baskets are handmade from natural materials, the baskets your receive may have a slight variance size. Please consider this before purchasing.

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  5. How often do you clear out your items to make way for new ones?
    We generally update our clearance items twice a year, once after the holiday season and once after the summer. Please visit our clearance section periodically for new items.

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  6. Do you offer gift packing supplies?
    We offer a full line of gift basket supplies to complement our baskets. Click the "Baskets" on the left side of the screen under "Shop Categories", and then click "Gift Packaging Supplies".

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  7. Do you carry ready made gift baskets?

    The Lucky Clover Trading Co. does not carry wholesale gift baskets that are ready packaged with products (i.e., food, gifts, etc.). Our expertise remains in designing, sourcing, and distributing the wholesale basket itself. By focusing on just the basket, our company is able to deliver superior quality, design, and pricing to our clients in the wholesale gift basket, floral, gift, hospitality, and home decor industries.

    The Lucky Clover Trading Co. has many clients that distribute finished and ready packed wholesale gift baskets. Please call a customer service representative at toll free 800.338.5825 for more information. 



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  8. What is the cost breakdown on your sets of baskets?

    Many of our wholesale baskets come in sets. The most common wicker basket sets come in set of 2, 3 and/or 4. Below is a table  to help you determine the cost of each basket in the set. For example, if the set of two (2) baskets, cost $10.00, and you want to calculate the price of the smallest basket, refer to the Set of column and the number 2 for set of 2 baskets. If you want to determine the price of the smallest basket, refer to #1 in the top column. The percentage of 43% means that out of the total cost for the set, 43% is the small basket. Take a calculator and enter in the total amount ($10.00) and multiply it by 43%. This should give the cost of the small basket as $4.30. If you want to calculate the price of the larger basket in the set, you can do the same calculation.

     

     



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  1. What is the minimum amount I have to spend to place an order?
  2. Can I order samples of baskets?
  3. Are any discounts offered?
  4. I've created an account, but forgot my password. How do I retrieve it?
  5. How do I check the status of an order?
  6. I'd like to pick up my basket order. How can I arrange that?
  7. How secure is your website?
  8. What are the browser requirements needed to view your website?
  9. How can I place an order for a sample basket?

  1. What is the minimum amount I have to spend to place an order?
    There is no minimum dollar amount required to place a wholesale order. There is a $8 surcharge, however, on orders under $50. Shipping costs are not included.

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  2. Can I order samples of baskets?
    Sample orders less than the $50.00 minimum are available at the wholesale price plus shipping costs. A maximum of two (2) of each style of basket may be ordered. Please call our customer service representatives to place an order.

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  3. Are any discounts offered?
    We offer discounts for volume purchased based on dollar amount. The discount is as follows: 5% for orders of $500.00 or more; 10% for orders of $1,000.00 or more; and 20% for orders of $2,000.00 or more.

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  4. I've created an account, but forgot my password. How do I retrieve it?
    To retrieve your password, select "My Account" on the top of the page and click on "Password forgotten?". Enter the email address on record for your account and a temporary password will be sent to you. We advise that you change your password upon logging onto your account. You may also change your password by calling us at toll free 800.338.5825, and a customer service representative will be happy to assist you.

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  5. How do I check the status of an order?

    You can check the status of an order by clicking on "Order Status" at the top of the screen or by logging on to "My Account". If you are unable to determine the status and/or locate your order number, call us at toll free 800.338.5825, and a customer service representative will be happy to provide you with your order information.

    Orders are processed the same day or next business day after we receive the order. Most orders are shipped within two (2) business days of receipt. Ground shipments are made by UPS, FedEx, or common carrier. Tracking numbers are emailed via UPS or FedEx the day the merchandise ships from our facility. Transit times vary by location. Orders are delivered within seven (7) business days from the date of shipment. 



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  6. I'd like to pick up my basket order. How can I arrange that?
    We do offer will call service during our business hours of Monday through Friday, from 9:00am to 4:30pm, PST at our corporate headquarters at 4601 Park Rd Benicia, CA 94510. You can set up an appointment to pick up your basket order by contacting us at toll free 800.338.5825. To ensure faster service, we can prepare your order over the phone.

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  7. How secure is your website?
    We use industry-wide accepted technology that encrypts the personal information you provide to process your order. Beginning with the initial checkout page, a small "lock" icon appears on the bottom right of your browser. This icon signifies that the 258-bit (High) Secure Socket Layer (SSL technology) has been activated to encrypt and protect your information during transfer to our servers. Our servers are protected by firewalls to prevent unauthorized access of customer information. Furthermore, the security of our site is verified daily by MacAfee "Hacker Safe." This can be checked by simply clicking on the "Hacker Safe" icon on the bottom of the browser.

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  8. What are the browser requirements needed to view your website?
    To take full advantage of our website, we suggest that you use an SSL compliant browser such as Netscape Navigator 4.5 or later, Microsoft Internet Explorer 5.0 or greater, Mozilla Firefox, AOL 4.0 or later, and Google Chrome.

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  9. How can I place an order for a sample basket?

    If you require a sample basket before placing a larger order, simply give us a call with the model number of the basket. We will set up you order including the cost of the basket plus shipping charges. 

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  1. What types of payment do you accept?
  2. I placed an order. When does my credit card get charged?
  3. Do you charge sales tax?

  1. What types of payment do you accept?
    We accept payment via VISA, MasterCard, Discover, American Express, money order, and personal check. Our website accepts payment via credit card only. An exception is made in the case of special orders, which have a pre-paid deposit requirement. For payment using alternative methods, please call us toll free 800.338.5825. We apologize, but we do not accept PayPal payments at this time.

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  2. I placed an order. When does my credit card get charged?
    Your credit card will be charged once your order is ready to be shipped.

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  3. Do you charge sales tax?

    The California Franchise Tax Board requires that we charge sales tax for orders with a shipping address in California. However, if you have a shipping address in California and would like to defer the sales tax because you are planning to resell the product, you may do so by providing the following information:

    1. A copy of a valid seller's permit;

    2. A completed and signed Resale Certificate. This is a legal document  claiming that you have assumed liability for the payment of sales tax. A Resale Certificate is available for convenient download during the checkout process. 



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  1. Do you offer expedited shipping options?
  2. How are shipping costs calculated?
  3. What are your shipping delivery times?
  4. Do you offer free shipping on any of your baskets or other items?
  5. What is your holiday shipping schedule?
  6. Instead of FedEx, I’d like to use our own shipping account to ship the order. How do I submit this information?
  7. Do you ship outside the United States?
  8. How will my order be delivered?
  9. How come my gift packing supplies did not come at the same time as my baskets?

  1. Do you offer expedited shipping options?

    Other than regular Ground shipping, we offer expedited shipping, such as Standard Overnight, 2Day, and Express Saver 3Day on a number of items. 

    If you place an order on Friday and request Standard Overnight shipping before 1:00pm PST, you will receive your order the following Monday. If you order on Saturday, Sunday, or Monday, and request Standard Overnight before 1:00pm PST, you will receive your order on Tuesday. We do not process orders on Saturdays or Sundays. We CANNOT offer expedited shipping on gift packing supplies.

    If you need an order to be expedited, please give us a call at toll free 800.338.5825. 



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  2. How are shipping costs calculated?
    FedEx and UPS base their ground shipping and express shipping rates on dimensional weight and physical weight, whichever is greater. Baskets in general tend to be bulky when shipping, especially non-folding handle baskets. For example, a box of baskets that physically weighs ten (10) pounds may have a dimensional weight of 70 pounds. Therefore, a lightweight basket or box of baskets may have a high shipping charge.

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  3. What are your shipping delivery times?

    Our products ship from multiple warehouses throughout the country. Please allow up to seven (7) business days to receive your entire order. If, after seven (7) business days, you have not received your entire order, please call us immediately at 800.338.5825 so that we may track your order. Please note that baskets are shipped from our warehouse in California. Our other items, such as our gift packing supplies ship from other locations throughout the country. 

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  4. Do you offer free shipping on any of your baskets or other items?
    We offer free shipping for some items, such as our gift packing supplies. For a multiple item order where there is a combination of free shipping items and non-free shipping items, you will be charged shipping for the non-free shipping items.

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  5. What is your holiday shipping schedule?

    To guarantee delivery by Christmas Day, basket orders must be placed no later than December 11th, 12:00pm PST. Non-basket orders (i.e. gift packing supplies, floral supplies, etc.), must be placed no later than December 1st, 12:00pm PST. Express shipping options may not be available for all items, because our orders ship from various distribution points across the United States. For help with making sure that your gift arrives on time, please contact a customer service representative to help you with expedited shipping quotes at toll free 800.338.5825, Monday through Friday, 6:00am to 7:00pm PST.

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  6. Instead of FedEx, I’d like to use our own shipping account to ship the order. How do I submit this information?
    Simply call us to request a Third Party Authorization Form that must be filled out with your shipping account information. Once this completed form is returned to us, we will send your order using the shipping information that you provided on the form.

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  7. Do you ship outside the United States?
    We offer shipping to the US and Canada. 

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  8. How will my order be delivered?

    Depending on the size of the order, we ship using FedEx or a common carrier. FedEx will deliver the package via the shipping address provided, whether it is residential or a business address. If the order is too large for FedEx to ship, we use a common carrier that will deliver your shipment via your residential or business address indicated on the order.

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  9. How come my gift packing supplies did not come at the same time as my baskets?

    Gift packing supplies, such as filler, bows, ribbon, cellophane, etc., are shipped from various warehouse locations and may arrive 3-4 business days after your baskets. Please call us to get an estimated delivery date of these items. 

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  1. What is your return policy?
  2. What if a product received is damaged?
  3. Are there restocking fees on returned items?
  4. When should I expect a refund on returned items?

  1. What is your return policy?
    We accept product returns within 14 days of receipt. Returned products must be received in sellable condition. The customer is responsible for the return freight and insurance against damage in transit during the return. As long as the items received are returned in good condition, we will issue a refund of the purchase price for the merchandise (and sales tax, if applicable) LESS the 15% restocking fee and LESS all of the shipping and freight charges. Customers that paid by check or money order will receive a refund check in the mail. 

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  2. What if a product received is damaged?
    Please call us within five (5) business days of receipt regarding any damage to your order. For orders shipped via common carrier, please inspect the product upon delivery and note the damage on the driver's copy of the bill of lading. At our discretion, we may require a digital photo to be emailed to confirm damage to the product. If possible, please email the photos to customerservice@luckyclovertrading.com prior to contacting us. Damaged products will either be refunded to your account LESS shipping or a replacement product will be sent out to you at no additional charge, at our discretion.

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  3. Are there restocking fees on returned items?

    Yes, there are restocking fees on returned items. For returned baskets, there is a 15% restocking fee. For other returned items, such as gift packing and floral supplies, there are restocking fees that range from 10% to 20%. For returning non basket items, please contact us for more information on how to return.

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  4. When should I expect a refund on returned items?

    We process refunds within five (5) business days of receipt of the product(s). We refund the amount of the purchase price for the merchandise (and sales tax, if applicable), LESS the 15% restocking fee and LESS all shipping and freight charges to the original form of payment.

    Orders placed with a credit card will receive a refund to the credit card used to place the initial original order. Refunds cannot be returned to any other credit card. Customers that paid by check or money order will receive a refund check in the mail.



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